The DWP have apologised and admitted they were wrong to call the police
to eject an Edinburgh Claimants representative from the High Riggs Job
Centre at Tollcross, Edinburgh. This re-affirms that claimants always
have the right to be accompanied by their own choice of representative
and is an important victory for claimants’ right to organise.
The rep from the Edinburgh Coalition Against Poverty-affiliated group
was accompanying a jobseeker to an appointment to review his Job Seekers
Agreement on 3rd February. A manager unexpectedly joined the interview,
started aggressively questioning the rep, and then ordered him to leave.
The rep refused, pointing out that all claimants have the right to be
The manager then ordered the security guards to call the police to evict
the rep. Unfortunately for the bullying manager the police took half an
hour to arrive and the interview continued to its conclusion with the
rep continuing to participate. When the police arrived they ordered the
rep to leave and took his name, but did not charge him.
The Jobcentre manager denied claimants’ rights in this way despite the
fact that Edinburgh Claimants reps have been accompanying jobseekers and
other claimants to such interviews for years, and do so virtually every
Edinburgh Claimants immediately made an official complaint to the DWP
and later that week a group from Edinburgh Coalition Against Poverty
gathered for solidarity activity at the High Riggs Job Centre,
displaying placards and distributing hundreds of leaflets to claimants
detailing the right to be accompanied to all interviews.
The next day High Riggs management wrote to the rep stating :
“I would like to apologise on behalf of Mr X (the offending manager) and
High Riggs for the fact that you were asked to leave the jobcentre on
the above date. …. you should have been allowed to remain as Mr Y ‘s
We apologise for the incident and for any distress caused…..
We aim to provide our customers and their representatives with a good
standard of service and I am very sorry that we did not do so on this
(Letter from DWP dated 7.2.14)
“Claimants should not be intimidated by Jobcentre bullies. The DWP’s
apology re-affirms once more that ALL claimants have the right to be
accompanied to appointments by the representative of their choice. This
does not only apply to claimants who are particularly vulnerable or have
special needs, but to everyone. And this holds true not only for
appointments at the Job Centre, but also for all appointments at any DWP
offices, at workfare providers like A4e and Ingeus, at ATOS, at the
Council and all authorities, ” state ECAP. “At a time when the
government are attacking claimants with benefits cuts, sanctions,
workfare and ever more harassment, we urge claimants to exercise this
hard-won right. Solidarity is strength. Don’t face them alone!”
ECAP have long established the right of claimants to be accompanied at
such interviews. The DWP chief executive has even written to confirm this!